Q. Can I change my connection from Prepaid to Postpaid and Vice Versa for free?
A. Yes, changing from Prepaid to Postpaid and vice verse is completely charge free and can be done without changing the existing mobile number.
Q. What to do if I am overcharged by the mobile company and needs the details of the usage"
A. Yes, if a subscriber makes a request for his/her
usage details, the service provider is required to supply to him the same for a
period of six months preceding the month in which the request has been made.
The service provider may charge a small amount not more than Rs.50 for providing the details.
Q. What is the minimum broadband speed limit an operator should provide?
Q. What is the minimum broadband speed limit an operator should provide?
A. As per TRAI regulations a
subscriber should get at least 80% of the subscribed broadband connection speed
from ISP Node.
Q. What if my billing/charging complaint is not resolved in time?
A. As per TRAI regulations, a billing complaint (post-paid connections) and charging
complaint (pre-paid connections) should be resolved within 4 weeks.In the case of wired landline connection,
for delayed response, the customer is entitled to get rent reduction at
the following rates: (a) Issues pending for more than 3 days and up to 7 days:
Rent reduction for 7 days. (b) Issues pending for more than 7 days and up to 15
days: Rent reduction for 15 days. (c) Issues pending for more than 15 days: rent
reduction for one month, that means you don't have to pay the rent for that month.
Q. Do I have to pay for the hard copy of my bill?
A.
No.
Q. Is there a special fee for migration of plans?
A.
No
Fact: If you are not using internet while you system is on, it is better to keep your modem off because when both the PC and Modem are on, there will be a trickling of packets from the Internet into the system,
even though you are not using the Internet.It can affect your download limit, so it is better to switch off the modem when it is not in use.
Q. Do I have to pay for incoming sms under roaming networks?
A. No
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